| Employer | NAMPOST |
|---|---|
| Location | Windhoek, NA |
| Closing date | 13 November 2026 (5 days left) |
| Job type | Full-time |
| How to apply | Apply on the employer's page |
NamPost invites applications from suitably qualified and experienced candidates for the position of Operator: Switchboard based in Windhoek, Namibia.
Job Details
- Position: Operator – Switchboard
- Division: Marketing
- Department: Corporate Marketing and Communications
- Office: Windhoek
- Closing Date: 13 November 2026
Primary Purpose of the Position
To receive, route and respond to incoming and outgoing calls and enquiries, while maintaining accurate telephone records and supporting the effective, organised use of NamPost’s main switchboard.
Key Performance Areas
- Receive and professionally route incoming calls to the appropriate employees, departments or locations.
- Place and connect outgoing and internal calls as required.
- Respond to general telephone enquiries using current knowledge of NamPost and its operations.
- Receive reports of faulty telephone lines and internal exchange problems, log service requests with Telecom and follow up on repairs or new connections.
- Allocate available extension numbers and maintain an accurate internal telephone directory.
- Prepare and distribute monthly telephone call reports to line managers.
- Coordinate the identification, verification and payment of private calls in accordance with applicable procedures.
- Identify and report possible misuse of telephone services through the appropriate channels.
Educational Qualifications and Experience Requirements
- Grade 12.
- At least three (3) years’ experience as a switchboard operator.
Skills and Knowledge Requirements
- Strong verbal communication and interpersonal skills.
- Good organisational and administrative skills.
- Proficiency in written and spoken English.
- Computer literacy.
- Ability to work independently, use initiative and manage several switchboard-related tasks effectively.
Personality Requirements
- Customer-oriented.
- Friendly and helpful.
- Sensitive and supportive.
- A good listener.
- A clear and professional communicator.
How to Apply
Candidates who meet the above requirements should register and apply through the NamPost HR Recruitment Portal:
Application Portal: www.nampost.com.na
Required Documents
Applicants should prepare and submit the following documents:
- Cover letter.
- Certified copies of relevant qualifications.
- Detailed Curriculum Vitae (CV).
- Certificate of Conduct.
Closing Date: 13 November 2026
Note: NamPost is an Equal Opportunity Employer and operates in line with affirmative action guidelines.
Interested candidates are encouraged to register and submit their applications before the closing date.
