Location: Mokuti Etosha Lodge, NA
PURPOSE OF THE POSITION:
To provide exceptional guest experience, manage check-in and check-out processes, and perform night audit functions to guarantee accurate financial transactions in accordance with established procedures.
QUALIFICATIONS & EXPERIENCE:
- Min Grade 12 plus Higher Certificate
- Certificate in Hospitality & Tourism Business Administration or Accounting
- A minimum of 3 years’ experience in a front desk, night audit, reception or customer service role within the Hospitality Industry.
- Experience in room revenue control, handling cash, accounting procedures, and general administrative tasks and OTA’S.
- Computer literate (MS Office & Opera Systems)
- Multilingual in a foreign language (German, French, Portuguese etc) will be an added advantage.
- Knowledge of MICROS will be an added advantage.
KEY ACCOUNTABILITIES:
- Constantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guidelines.
- Coordinate room status updates with housekeeping for check-outs, late check-outs, early check-ins, and special requests.
- Verify reservations, review arrival and departure lists, special guest requirements and accurate processing of information also ensuring all internal communications/notifications are done timeously.
- Follow up on arrival times for groups and ensure that all relevant departments are informed and prepared.
- Update the pass-on log and bulletin board daily, ensuring effective communication with other departments.
- Transfer charges and deposits to master accounts with efficiency and accuracy, ensuring seamless financial operations.
- Print and file reservations for the next business day, maintaining an organized and accessible record of upcoming bookings.
- Monitor and ensure accurate processing charges, deposits, vouchers, discounts, and promotional programs towards ensuring accurate accounting and reporting.
- Manage all front office cashier transactions during the night shift and ensure the safety and security of guests and the property during nighttime hours.
- Own and Live the O&L Persona, anchored in Caring, Passionate and Authentic behaviors and actions.
CLOSING DATE: 19 DECEMBER 2025
