PURPOSE OF THE POSITION:
To lead and supervise the services & team in the assigned Deli Operations to ensure delivery of outstanding guest experience and the financial profitability of the business.
Contents
KEY ACCOUNTABILITIES:
- Oversee front-of-house activities, workflow, cleanliness, and service standards during operating hours
- Prepare and manage duty rosters, monitor attendance, allocate work evenly, and ensure compliance with policies
- Monitor guest satisfaction, handle complaints professionally, and ensure consistent quality service aligned with the Hartlief Guest Experience Journey
- Conduct shift briefings, ensure effective communication, and provide staff with guidance for smooth operations
- Oversee cashiering, billing, and cash-up procedures in line with SOPs
- Drive upselling, product knowledge, and innovative strategies to achieve revenue targets and improve average spending
- Monitor usage, reduce wastage, conduct stock counts (daily/weekly/monthly), and control expenses
- Maintain and enforce F&B SOPs, grooming standards, presentation guidelines, and service consistency
- Ensure equipment is in working order, liaise with maintenance, and track outstanding issues
- Support induction, on-the-job training, performance coaching, and ongoing skills development
- Promote breakthrough behaviors, company values, and create positive employee workplace experience
- Conduct daily hygiene checks, enforce food safety, cleanliness, and workplace safety standards
- Check daily forecasts, menus, and function sheets to ensure ready-made service
- Keep Deli Manager and Head Chef informed of guest feedback, complaints, and operational improvements
- Attend meetings, cover relief duties when needed, and ensure compliance with company policies and standards
QUALIFICATIONS & EXPERIENCES:
- A Diploma in Hospitality Management.
- 3 years of experience in the Hospitality industry with 1 year of supervision experience.
- Computer literate (MS Office/Office/Excel/PowerPoint)
The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:
Apply online via: O&L Career Portal
