PURPOSE OF THE POSITION:
To perform the overall operations within the Butchery by implementing the required standards and provide excellent customer service for the profitability of the Shop & Bistro.
MINIMUM QUALIFICATION & EXPERIENCE REQUIREMENT:
- Grade 12 Certificate OR Grade 10 certificate with 2 years customer service experience in a retail environment.
- Knowledge of Food Preparation and Food Handling will be advantageous
KEY JOB OUTPUTS:
- Fast, friendly, and effective customer service delivered in line with operational standards
- Accurate product knowledge applied to customer enquiries, usage guidance, and pricing
- Customers informed of current promotions and provided with promotional materials
- Clean, well-stocked, and visually appealing displays maintained at all times
- Store rooms and cold rooms kept organised, hygienic, and compliant with standards
- Product quality standards consistently maintained across bulk and display items
- Correct price stickers placed and updated in line with pricing standards and expiry dates
- Price accuracy ensured through regular checks against the price change register
- All products confirmed to scan correctly at point of sale
- Promotional items clearly marked with flashes
- Speciality products prepared and presented attractively and on time
- Customer orders prepared accurately and within required timeframes
- Stocktake readiness ensured and participation in scheduled stocktakes
- High standards of housekeeping, food safety, and hygiene consistently upheld
- Compliance with deli health and safety regulations at all times
- Equipment operated at correct temperatures and cleaned, maintained, and serviced as required
- Safe shutdown of gas and electrical appliances at close of business
- All work areas cleaned and left in a hygienic condition daily
- Confidential documents and trade secrets safeguarded
- Reasonable management requests carried out efficiently
- Incidents, losses, or contraventions reported and addressed appropriately
- Active participation in meetings, training, and development activities
- Operational support provided across departments during absences or emergencies
- Full compliance with company policies, procedures, and operating standards
Due Date: 19 February 2026
