Location: Mokuti Etosha Lodge, NA
PURPOSE OF THE POSITION:
Take orders and serve food and beverages to patrons at tables in the restaurant outlet.
To deliver unforgettable unique guest experience, taking orders, serving food and beverages, and ensuring a smooth and enjoyable dining atmosphere.
QUALIFICATIONS & EXPERIENCE:
- Grade 12 Previous experience in a restaurant operation as waiter
- Waitron experience at a 4* or 5* hotel
- Basic math skills for handling payments
- Knowledge of Food and Beverages
- Wine knowledge or courses attended will be a distinct advantage
KEY ACCOUNTABILITIES
- Welcome guests and escort them to their tables
- Drive hosting culture and maintain a warm and friendly demeanor
- Present menus and provide detailed explanations of menu items, including specials and promotions.
- Take accurate food and drink orders, ensuring dietary preferences or restrictions are noted and communicated to the kitchen as well as punching this in on the POS system.
- Upsell additional menu items, desserts, and beverages to enhance the dining experience and increase revenue
- Participate in stock takes on all OS&E and movement of assets at all times
- Communicate dining or order details to the kitchen staff to ensure that orders are prepared correctly and delivered in a timely manner.
- Process payments accurately, handling cash, credit cards, and electronic payments as needed.
- Bring wine selections to tables with appropriate glasses, and pour the wines for guests.
- Attend to special requests or dietary restrictions from customers and communicate with the kitchen team
- Keeping an up-to date costings on all beverage menus
- Be able to work efficiently in a fast-paced environment
- Prompt clearing of tables and setting tables for the following guests according to the standard
- Manage the billing system and ensure accurate billing and cost allocations
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Adhere to food safety and health standards to ensure well-being of guests
- Adhere to the grooming standard
DUE DATE: 19 DECEMBER 2025
