PURPOSE OF THE POSITION:
To coordinate all aspects of reservations efficiently and accurately to ensure a seamless booking process, facilitate exceptional guest experience, and maximize revenue generation for all properties.
QUALIFICATIONS & EXPERIENCES:
- Bachelor’s degree in Travel & Tourism/Hospitality, Sales, or Hospitality Management
- 3-5 years relevant experience in front office and reservations in the hospitality industry
- Proficient in MS Office, PMS, Profitroom and OPERA are essential.
- Valid driver’s license
KEY ACCOUNTABILITIES:
- Handle incoming reservation enquiries from all channels and various market segments such as Travel Agents, Tour Operators, DMC’s, Conference Organisers.
- Create and maintain Individual and Group Reservations and promptly process any cancellations and amendments to bookings.
- Process reservations accurately in accordance with the rates manual and terms & conditions.
- Monitor waitlists and prioritize guests for room availability.
- Check availability across all channels to ensure that all channels are in accordance with real-time availability.
- Negotiate optimal prices for clients through appropriate channels and at the right time.
- Create, maintain, and follow up on reservation records accurately.
- Enter individual and group requirements accurately into the system, including notes, comments, traces, and alerts.
- Pre-block group rooms with special requests in close collaboration with the properties to accommodate guests’ needs effectively.
- Monitor room availability across all properties and manage inventory effectively to maximize occupancy and revenue.
- Implement pricing strategies to optimize room rates and drive revenue growth.
- Coordinate with the sales and marketing teams to promote special offers and packages to enhance bookings.
- Comply with all departmental policies, procedures, and organizational values.
- Distribute STO rates to agents in collaboration with the sales team and apply correct rates to agents and direct guests.
- Ensure reservations have deposits or full pre-payments in line with property payment terms.
COMPETENCIES REQUIRED:
- Lives the O&L Values
- Leads Growth
- Takes Bold Stands
- Causes Alignment
- Being Authentic
- Inspires Innovation
- Deliver Extraordinary results.
Closing Date: 17 December 2025
