PURPOSE OF THE POSITION:
The E-Commerce Executive supports the digital revenue strategy by managing online distribution, ensuring rate and content accuracy, optimizing channel performance, and creating meaningful revenue and parity reports to support strategic decision-making. This role strengthens the business’s digital footprint and contributes directly to revenue growth.
QUALIFICATIONS & EXPERIENCE:
- Bachelor’s degree in Marketing, Digital Marketing, E-Commerce, Economics, Business Management, or Hospitality Management.
- Minimum of 5 years’ experience in a digital marketing or e-commerce role.
- Professional certifications in Digital Marketing, CRM, SEO/SEM, Analytics, CMS, or Web Technologies are highly advantageous.
- Experience with OPERA, Profitroom, CRM systems, and digital performance platforms will be an added advantage.
- Experience in e-commerce, revenue management, channel management, or business analytics.
- Valid driver’s license.
ADDED ADVANTAGES – PROFICIENCY & EXPERIENCE IN:
- Hospitality & Tourism industry background.
- Advanced Excel/Google Sheets for reporting and data analysis.
- Managing OTA extranets and supporting promotional planning.
- Digital analytics tracking.
KEY ACCOUNTABILITIES:
- Implement and support O&L Leisure’s E-commerce strategy across all online platforms.
- Lead and manage the customer online journey, including Brand.com, Profitroom, OTAs, and Opera.
- Identify trends and optimize campaign performance through testing and data-driven insights.
- Support the Marketing & Sales Manager with projects to improve operational and team performance.
- Monitor daily booking performance across direct and OTA channels, support dynamic pricing decisions, and evaluate promotional and campaign results to improve revenue.
- Manage rate plans, availability, restrictions, and inventory on OTA platforms ensuring accurate setup and timely updates across all systems.
- Conduct daily rate parity checks, investigate undercutting or discrepancies, coordinate corrective actions with OTAs, and maintain detailed parity logs.
- Oversee OTA and channel management, including uploading offers, promotions, and packages, maintaining accurate mapping, and ensuring smooth synchronization between PMS/ Channel Manager.
- Ensure accurate and consistent online content, including descriptions, images, amenities, and policies, with regular audits for brand and compliance standards.
- Develop and maintain comprehensive reporting, including automated dashboards, data consolidation, campaign/ROI analysis, trend insights, forecast support, and clear reporting templates.
- Conduct competitor price analysis and channel performance reviews, providing insights for revenue meetings, strategic planning, and continuous performance improvement.
SKILLS REQUIRED:
- Be Authentic
- Live the O&L Values
- Cause Alignment
- Take Bold Stands
- Lead Growth
- Deliver Extraordinary Results
- Inspire Innovation
Closing Date: 17 December 2025
