PURPOSE OF THE POSITION:
To provide a seamless, friendly, and professional service experience by taking orders, serving food and beverages, and ensuring customer satisfaction, contributing to overall store profitability.
Contents
KEY ACCOUNTABILITIES:
Customer Service & Hospitality
- Welcome and engage customers in a friendly and professional manner.
- Take food and beverage orders accurately.
- Provide menu recommendations and demonstrate product knowledge.
- Ensure customers are satisfied throughout their visit.
Service Delivery
- Serve food and beverages according to established standards.
- Communicate orders clearly with kitchen staff.
- Ensure timely service and follow up on customer needs.
Table Management & Housekeeping
- Prepare and set tables.
- Clear and clean tables after service.
- Maintain the cleanliness and presentation of the café.
Cash Handling & Operations
- Process customer payments accurately.
- Perform daily cash-ups in accordance with procedures.
- Participate in stocktakes and other operational tasks.
QUALIFICATIONS & EXPERIENCES:
- Experience as a waiter/waitress.
- Hospitality or catering training.
- POS (till system) knowledge.
The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:
Apply online via: O&L Career Portal
