The Team Lead: Data Centre will be responsible for leading Acunam’s Data Centre team and ensuring the reliable, secure and efficient operation of Acunam’s internal and customer-hosted infrastructure environments. The role will also provide senior technical and solutions architecture support to Sales for data centre infrastructure opportunities, tenders and customer solutions.
Job Description:
- Lead, mentor, and coordinate Data Centre Engineers and technical resources within the Data Centre team.
- Take ownership of the day-to-day operation, maintenance, and performance of Acunam’s data centre environments.
- Ensure the availability, reliability, and security of customer and internal infrastructure hosted within Acunam facilities.
- Oversee the deployment, maintenance, and lifecycle management of physical servers, virtualisation platforms, storage systems, and supporting infrastructure.
- Manage and maintain VMware, Hyper-V, and related virtualisation technologies.
- Oversee server operating systems, including Microsoft Windows Server and Linux environments.
- Maintain strong working knowledge of data centre networking, including TCP/IP, VLANs, switching, routing, network redundancy, high availability, link aggregation, SAN connectivity, and network segmentation.
- Work closely with Acunam’s Networking and Security teams on data centre network architecture, connectivity, firewall integration, inter-data-centre links, and troubleshooting of infrastructure dependencies.
- Monitor infrastructure health, capacity, utilisation, and performance, and implement proactive improvements where required.
- Ensure data centre standards, operational procedures, documentation, and best practices are maintained and continuously improved.
- Identify and remediate infrastructure, security, and operational risks.
- Plan, coordinate, and participate in infrastructure refreshes, upgrades, migrations, and customer onboarding projects.
- Manage backups, disaster recovery processes, and business continuity requirements.
- Coordinate with network, security, cloud, and support teams to resolve complex incidents and service issues.
- Act as the technical escalation point for infrastructure-related incidents and major outages.
- Maintain accurate customer and internal infrastructure documentation.
- Participate in after-hours maintenance windows and emergency support activities where required.
- Assist with technology evaluation, solution design, and strategic planning for infrastructure services.
- Work with Sales and customers to gather and analyse technical and business requirements for data centre infrastructure solutions.
- Architect and design fit-for-purpose server, storage, virtualisation, backup, and disaster recovery solutions for tenders, RFQs, and prospective customers.
- Develop technical solution architectures, bills of materials, specifications, sizing, capacity requirements, implementation approaches, and scopes of work.
- Evaluate and select appropriate OEM technologies and products based on customer requirements, performance, scalability, resilience, supportability, and commercial considerations.
- Engage with vendors and distributors to validate solution designs, configurations, compatibility, licensing, and support requirements.
- Contribute to technical tender responses, customer proposals, and solution presentations, and support Sales during technical customer engagements.
- Ensure proposed solutions can be successfully transitioned from pre-sales design into implementation and ongoing support by Acunam’s technical teams.
Minimum Requirements:
General:
- Namibian citizenship.
- Grade 12 certificate.
- Excellent written and verbal communication skills.
- Fluency in English and Afrikaans.
- Strong leadership, organisational, and planning skills.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Ability to lead technical teams while remaining hands-on in operational environments.
- Ability to prioritise workloads and manage multiple customer environments.
- Ability to communicate technical issues, solution designs, and recommendations clearly to customers, Sales teams, vendors, and technical colleagues.
- Ability to translate customer and tender requirements into practical, supportable, and commercially appropriate technical solutions.
- Excellent customer service orientation.
- Valid driver’s licence.
- Willingness to participate in after-hours support, planned maintenance, and emergency response activities.
Experience and Certifications:
- Microsoft Windows Server administration certification(s) will be highly advantageous.
- VMware VCP certification or equivalent virtualisation certification will be highly advantageous.
- Microsoft Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), or equivalent cloud certification will be advantageous.
- Microsoft Hybrid Administrator, Hyper-V, or infrastructure-related certifications will be advantageous.
- Cisco CCNA, CompTIA Network+, or equivalent networking certification will be advantageous.
- OEM server and storage design certifications from vendors such as Dell Technologies, HPE, Huawei, or equivalent will be advantageous.
- Minimum of 7 years’ practical infrastructure and server administration experience.
- Minimum of 3 years’ experience leading or supervising technical resources.
- Strong practical experience with Microsoft Windows Server environments.
- Strong practical experience with virtualisation platforms such as VMware and/or Hyper-V.
- Strong practical understanding of enterprise data centre networking, including TCP/IP, VLANs, switching, routing, redundancy, high availability, network segmentation, and SAN connectivity.
- Experience troubleshooting network dependencies affecting servers, storage, virtualisation, backup, and data centre services.
- Experience administering and designing enterprise storage, backup, and disaster recovery solutions.
- Practical experience with server and storage architecture, sizing, capacity planning, resilience, and lifecycle planning.
- Demonstrable experience designing infrastructure solutions for customers, including developing bills of materials, technical specifications, solution architectures, and implementation scopes.
- Experience supporting Sales with tenders, RFQs, technical proposals, and customer solution engagements will be highly advantageous.
- Experience engaging with OEMs, distributors, and vendors to design, validate, and cost infrastructure solutions will be advantageous.
- Experience supporting hosted customer environments within a data centre, MSP, or service provider environment.
- Good understanding of infrastructure security principles and best practices.
- Experience with infrastructure monitoring, capacity management, and performance optimisation.
- Experience with Linux server administration will be advantageous.
- Experience with Microsoft Azure and hybrid-cloud environments will be advantageous.
- Experience with automation and scripting technologies will be advantageous.
Qualified candidates should forward their CV and certified documents to:
Email: recruitment@acunam.com.na
