Purpose of the Position:
To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas
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ARE YOU SOMEONE WHO CAN:
- Achieve net profit growth for the business.
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
- Engage with customers in a professional manner as specified in the service standards.
- Ensure customers’ needs and expectations are understood and appropriate solutions are provided.
- Deal with customer complaints relating to collection activities and ensure that they are resolved to the satisfaction of the customer.
- Convert identified leads into successful sales.
- Achieve individual targets as set according to the appropriate business area or sales plan.
- Manage performance standards for relief roles in Telling, Service, Sales, or Administration.
- Approve, validate, verify, check, and authorise frontline activities.
- Comply with governance requirements in terms of legislative and audit requirements.
- Track, control, and influence sales activities with the specific aim of increasing sales efficiencies.
YOU WILL BE AN IDEAL CANDIDATE IF YOU MEET THE BELOW REQUIREMENTS:
- Have a Grade 12 Certificate.
- Have 1–3 years of experience in a similar environment.
You will have access to:
- Opportunities to network and collaborate with solutionists specialist teams.
- A challenging and evolving working environment.
- Opportunities to innovate and grow within the Banking ecosystem.
We can be a match if you are:
- Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
- Curious – Believe in insight, creativity, and its power to unlock value
- Deeply Invested – Take initiative and be a leader in your own right
- Valuing differences – Be inclusive, gracious, decent, and humble
- Building Trust not Territory – Crete a culture of sharing
- Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same
The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:
Apply online via: FNB Career Portal
