The L2 Network Engineer will be responsible primarily for troubleshooting and resolving networking-related support incidents across Acunam’s managed customer environments.
Job Description:
- Attend to and resolve Level 2 (L2) networking support tickets, including escalations from the Service Desk and other technical teams.
- Troubleshoot LAN, WAN, VLAN, routing, switching, firewall, VPN, Wi-Fi, and general network connectivity issues.
- Troubleshoot and support customer environments consisting primarily of Cisco switches, Fortinet FortiGate firewalls, Cisco Meraki devices, and Ubiquiti wireless access points and controllers.
- Configure, deploy, and maintain network switches, firewalls, routers, wireless access points, and related networking infrastructure.
- Diagnose network performance, connectivity, and configuration problems and implement appropriate corrective action.
- Identify networking-related security risks, configuration weaknesses, and potential points of failure, and escalate or remediate these where appropriate.
- Perform network configuration changes, firmware upgrades, and maintenance in accordance with Acunam’s change management processes.
- Maintain accurate customer network documentation, including configurations, diagrams, IP addressing, VLANs, and infrastructure changes.
- Assist with the development and implementation of networking standards, standard configurations, and best practices across managed customer environments.
- Participate in the evaluation, testing, and selection of networking products and technologies.
- Assist with networking projects, upgrades, migrations, and new customer deployments.
- Collaborate with other technical teams and vendors when troubleshooting incidents involving networks, servers, cloud services, or third-party connectivity.
Minimum Requirements:
General:
- Namibian citizenship.
- Grade 12 certificate.
- Excellent written and verbal communication skills.
- Fluency in English and Afrikaans.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Ability to systematically diagnose complex technical problems and resolve incidents.
- Ability to communicate technical issues and solutions clearly to customers and colleagues.
- Ability to work independently while collaborating effectively as part of a technical team.
- Ability to prioritise and manage multiple support incidents in an MSP or Service Desk environment.
- Willingness to participate in after-hours support, planned maintenance, and network changes when required.
- Valid driver’s licence.
Experience and Certifications:
- Cisco CCNA certification is required.
- Fortinet NSE 4 or equivalent FortiGate certification is required.
- Cisco Meraki and/or Ubiquiti certification will be an advantage.
- Minimum of 3 years’ practical networking experience, preferably within an MSP, service provider, or multi-customer support environment.
- Demonstrable practical experience in troubleshooting and configuring Cisco switching and VLAN environments.
- Practical experience administering and troubleshooting FortiGate firewalls, including firewall policies, NAT, and VPN connectivity.
- Experience with Cisco Meraki networking and security products will be an advantage.
- Experience with Ubiquiti UniFi wireless networks, access points, and controllers will be an advantage.
- Good practical understanding of TCP/IP, subnetting, DHCP, DNS, VLANs, STP, routing, NAT, VPNs, and Wi-Fi.
- Experience using network monitoring, diagnostic, and troubleshooting tools will be an advantage.
Qualified candidates should forward their CV and certified documents to:
Email: recruitment@acunam.com.na
