PURPOSE OF THE POSITION:
Provide IT, technical and digital support. .
Contents
KEY ACCOUNTABILITIES:
- Install, configure, and support end-user devices.
- Perform administrative support duties as required.
- Resolve IT incidents and service requests logged through the ManageEngine solution.
- Ensure that incidents are resolved within the applicable Service Level Agreement (SLA).
- Proactively identify and address potential IT problems.
- Work effectively as part of a team.
- Perform basic network troubleshooting.
- Travel to different sites when and where required.
QUALIFICATIONS, EXPERIENCES & SKILLS:
- Grade 12.
- National Diploma in Information Technology or an equivalent qualification.
- Tertiary education will be advantageous.
- Minimum of 5 years’ experience in an IT Support role.
- Good telephone manner.
- Proficiency in an indigenous language will be a definite advantage.
- Ability to handle pressure and conflict situations.
- Basic understanding and working knowledge of sales mathematics.
- Reliable own transport, as extensive travelling is required.
- Valid passport and police clearance certificate.
- Valid Code 08 driver’s licence.
- Namibian citizenship.
Individuals meeting the above requirements should please forward their application to:
The Human Resources Department:
Email: cic.recruitment@cic.com.na – – When forwarding your application via email, please ensure that your information is consolidated and that your email attachments are limited to three (3). Please indicate which position you are applying to in the subject line
Please note that only short listed candidates will be contacted and that no documentation will be returned. Applicants who are not contacted within two weeks from the closing date should consider their application unsuccessful.
As per Affirmative Action (Employment) Act, Act 29 of 1998 Namibian Citizens from previously disadvantaged groups will enjoy preferential treatment.
