PURPOSE OF THE POSITION:
To monitor and configure computer systems, diagnose hardware and software faults and solve technical and applications problems of CIC.
KEY ACCOUNTABILITIES:
- Install and configure computer hardware, operating systems, and applications.
- Monitor and maintain computer systems and networks.
- Troubleshoot system and network problems, diagnose and resolve hardware or software faults, and replace parts as required.
- Provide technical support, including procedural documentation and relevant reports.
- Support the roll-out of new applications.
- Set up new users’ accounts and profiles and resolve password-related issues.
- Test and evaluate new technology.
- Conduct electrical safety checks on computer equipment.
- Maintain systems in line with the growth of the company.
- Ensure the retrieval of data without loss or corruption.
- Supervise and maintain appropriate security levels and password controls.
- Ensure that the data storage and retrieval system remains operational.
- Provide guidance to staff as required.
- Keep daily administration of orders and quotations up to date.
- Ensure that warranties are followed up and that services are delivered as promised.
- Keep abreast of IT developments, review current operations, and improve data flow.
- Develop database skills and support database development.
QUALIFICATIONS, EXPERIENCES & SKILLS:
- Grade 12 and a certificate in Information Technology.
- Minimum of 2 years’ experience in Technical Support.
- Fluency in Afrikaans and English.
- Willingness to work overtime.
- Good interpersonal and communication skills.
- Assertive, reliable, and a logical thinker.
- Reliable own transport, as travelling is required.
- Valid passport.
- Valid Code 08 driver’s licence.
- Namibian citizenship.
- Knowledge and experience of Linux and Proteus.
- Knowledge of SQL queries and databases.
For internal applications to be considered, the applicant must have at least one year’s permanent employment with the company. As per company policy and procedure, transfers may only take place after one year permanent employment within the company
Individuals meeting the above requirements should please forward a comprehensive CV together with a covering letter, clearly indicating the position being applied for to::
The Human Resources Department:
Email: cic.recruitment@cic.com.na – – When forwarding your application via email, please ensure that your information is consolidated and that your email attachments are limited to three (3). Please indicate which position you are applying to in the subject line
Please note that only short listed candidates will be contacted and that no documentation will be returned. Applicants who are not contacted within two weeks from the closing date should consider their application unsuccessful.
As per Affirmative Action (Employment) Act, Act 29 of 1998 Namibian Citizens from previously disadvantaged groups will enjoy preferential treatment.
