Enquiry Clerk – (RB3)
- Listing reference: capbw_002908
- Apply by: 15 December 2025
- Location: Swakopmund
- Industry: Banking
- Job category: Banking, Finance, Insurance, Stockbroking
- Contract: Permanent
- EE position: No
Position summary
To ensure that client enquiries and complaints are handled in a professional and efficient manner; assist and advise junior enquiry clerks/assistants to carry out daily tasks in a way that promotes customer service.
Job description
Key Performance Areas (KPAs)
1. Customer Focus
- Attend to clients; handle enquiries and provide correct information or refer clients as appropriate.
- Ensure junior enquiry clerks handle enquiries and complaints professionally and efficiently.
- Keep up to date with the Bank’s products and services.
2. Neatness of Banking Hall & Stationery Availability
- Ensure adequate stationery and promotional material is available; ensure the workstation and banking hall are kept neat.
3. Administration
- Manage card/ATM/POS-related requests, receipt of cards & PINs, handing over cards, and handling retained cards as per Directive.
- Load card/ATM/POS limits and handle amendments.
- Process overseas card referrals.
4. Cheque Book Control
- Order, receive, control and issue cheque books per the bank’s procedures.
5. Deposit Book Register Updates
- Maintain and balance the deposit book register related to issuing/receiving deposit books.
6. Client Instructions & Daily Reports
- Process client instructions: stop orders, stop payments, name/address changes, cheque/savings/credit card references, account statements, ATM claims/disputes.
- Address and rectify data-capturing errors or warnings promptly.
7. Sales Focus
- Identify sales or cross-sell opportunities and refer the leads to the relevant person or department.
8. Other Duties
- Carry out any other reasonable and lawful tasks assigned.
Minimum requirements
- Knowledge of banking systems and processing activities.
- Professional image and grooming.
- Self-confidence and good interpersonal skills.
- At least 1 year general banking experience.
- Analytical/evaluating skills and product knowledge.
- Familiarity with the bank’s procedure manuals.
- Computer literacy (e.g. Word, Excel).
- Grade 12 (post-matric qualification will be an advantage).
How to apply: Use the “Apply” button below to go to the official Bank Windhoek careers portal and submit your application.
