Job Description:
- Provide remote desktop support to customers and travel to customer sites as required.
- Install, maintain, and support desktop peripherals, hardware, and software.
- Install, maintain, and support Local Area Network (LAN) and Wide Area Network (WAN) infrastructure.
- Monitor, record, and respond to incidents and system failures in accordance with Service Level Agreement (SLA) requirements.
- Provide support to staff with internal IT requests.
- Create and maintain installation and system documentation, diagrams, procedures, and help sheets.
- Assist with the preparation of monthly customer SLA reports.
- Adhere to company policies, procedures, and standards.
- Perform additional ad hoc duties in line with company procedures and standards.
Minimum Requirements:
General:
- Grade 12 certificate.
- Namibian citizenship.
- Fluent bilingualism in English and Afrikaans.
- Valid driver’s licence.
Certifications:
- CompTIA A+.
- CompTIA Network+ (N+).
- MS-900 Microsoft 365 Fundamentals or current equivalent.
- MD-102: Microsoft Endpoint Administrator Associate or current equivalent.
- MS-102: Microsoft 365 Administrator or current equivalent.
Experience and Exposure:
- Minimum of 3 years’ IT experience related to end-user desktop and peripheral support.
- Experience managing, completing, and closing support tickets using a ticketing system.
- Experience with Active Directory and Microsoft 365 tenant administration.
- Basic networking experience.
Added Advantages and Special Requirements:
- Own vehicle.
- Additional relevant certifications or qualifications that complement the position and scope of work.
- Ability to speak additional languages.
Qualified candidates should forward their CV and certified documents to:
Email: recruitment@acunam.com.na
