PURPOSE OF THE POSITION:
To monitor and operate the hotel’s CCTV system to ensure the safety and security of the property, guests, and staff. The role involves real-time surveillance, incident reporting, and coordination with the security team to prevent and respond to security breaches.
Contents
Key Performance Areas:
- Assist guests with security-related enquiries or concerns when required and direct them to the appropriate personnel where necessary.
- Monitor live CCTV footage of all areas of the hotel, including entrances, exits, public areas, and back-of-house areas, to detect suspicious or unauthorised activities.
- Identify, investigate, and report security breaches or suspicious activities.
- Operate CCTV equipment proficiently, including switching and managing videotapes, memory cards, hard drives, servers, and other recording equipment.
- Archive old footage as required and organise archived footage systematically for easy retrieval.
- Conduct regular checks on CCTV equipment to ensure proper functionality and report any technical issues to the Security Supervisor.
- Repair and maintain analogue and digital CCTV equipment, ensuring all devices function correctly and efficiently.
- Monitor and control access to secure areas within the hotel using CCTV and other access control systems.
- Communicate effectively with the security team and other departments regarding security concerns or incidents.
- Catalogue and store CCTV footage accurately in accordance with company policy, ensuring footage is easily retrievable when required.
- Identify and report suspicious, unusual, or criminal activities to the Security Supervisor and provide detailed descriptions.
- Record and log all incidents accurately, including the time, location, and relevant details of each event.
QUALIFICATIONS & EXPERIENCE:
- Minimum Grade 12 plus a Higher Certificate.
- A Certificate in Security Services, Police Science, or a similar field will be an added advantage.
- Minimum of 2 years’ experience as a CCTV Operator or in a similar security role.
- Familiarity with CCTV systems, access control systems, and security protocols.
- Experience in conducting investigations will be an added advantage.
- A valid Police Certificate of Conduct not older than 6 months.
The company ONLY accept application via their career portal. Interested candidates can apply via the link below:
Apply online via: O&L Career Portal
